Complaints & concerns
Tell us what went wrong.
You can also go to the regulator.
Concerns help us improve care. You can raise one with us, with the physician’s regulator, or both.
How to raise a concern with us
Send your concern to [support@doctorsnote.ca], or by mail to [Operating entity legal name], [Business address]. Include what happened, when, and what you would like to happen. Privacy concerns can be sent directly to the Privacy Officer at [privacy@doctorsnote.ca].
What happens next
- We acknowledge your concern within [X business days] and tell you who is handling it.
- Concerns about clinical care are reviewed by the Medical Director, who is independent of the physician involved where possible. Privacy concerns are reviewed by the Privacy Officer. Fee and accessibility concerns are reviewed by patient support with clinical input where needed.
- We may ask for more information and, with your consent, review the relevant record and speak with the people involved.
- We aim to give you a written response within [X business days], explaining what we found and any action taken. If we need more time, we will tell you why.
- If you are not satisfied, you may ask for a second review by [designated reviewer], or contact the regulator or privacy commissioner.
Raising a concern will not affect your access to care. We keep a record of complaints and review them for patterns as part of our quality program.
Provincial and territorial medical regulators
Each regulator licenses physicians in its jurisdiction and handles complaints about their conduct or care. Generally, contact the regulator in the jurisdiction where the physician was licensed to treat you.
| Jurisdiction | Regulator | Official website |
|---|---|---|
| British Columbia | College of Physicians and Surgeons of British Columbia | www.cpsbc.ca |
| Alberta | College of Physicians & Surgeons of Alberta | cpsa.ca |
| Saskatchewan | College of Physicians and Surgeons of Saskatchewan | www.cps.sk.ca |
| Manitoba | College of Physicians and Surgeons of Manitoba | cpsm.mb.ca |
| Ontario | College of Physicians and Surgeons of Ontario | www.cpso.on.ca |
| Quebec | Collège des médecins du Québec | www.cmq.org |
| New Brunswick | College of Physicians and Surgeons of New Brunswick | cpsnb.org |
| Nova Scotia | College of Physicians and Surgeons of Nova Scotia | cpsns.ns.ca |
| Prince Edward Island | College of Physicians and Surgeons of Prince Edward Island | www.cpspei.ca |
| Newfoundland and Labrador | College of Physicians and Surgeons of Newfoundland and Labrador | cpsnl.ca |
| Yukon | Yukon Medical Council | www.yukonmedicalcouncil.ca |
| Northwest Territories | Registrar, Medical Practitioners — Department of Health and Social Services | www.hss.gov.nt.ca/en/services/medical-licence |
| Nunavut | Nunavut Medical Registration Committee — Department of Health | www.gov.nu.ca/en/department-health/health-care-service-delivery |
Links were checked on October 29, 2026. Territorial licensing is administered within government departments, and the contact route for complaints should be confirmed with the territory.
Privacy complaints
Privacy complaints may also be made to the information and privacy commissioner in your jurisdiction. See the clinical privacy notice for contacts.