Legal & clinical policies
The rules we work by.
Written down before we open.
These draft policies describe how a physician-led virtual care service would operate in Canada. They are published for review and are not yet in force.
About these documents
These policies are drafts prepared for the operating entity ([Operating entity legal name]), the responsible physician and qualified Canadian health-law counsel to review. Provincial and territorial rules differ, and each policy must be confirmed for every jurisdiction before any patient service opens there.
Where a policy names a person, contact, address, time limit or fee that has not yet been decided, it shows a bracketed placeholder. A placeholder is not a commitment and must be completed before launch.
Policies
- Informed consent to virtual care — What video, phone and secure-message care can and cannot do, and how your consent is recorded.
- Clinical privacy notice — How personal health information would be collected, used, protected, retained and disclosed.
- Terms of service — Eligibility, accounts, acceptable use and the limits of what a clinical service can promise.
- Fees, insured services and refunds — Which services are insured, which may carry a fee, and how payment authorization and refunds work.
- Virtual prescribing policy — When a prescription may be issued virtually, how it reaches your pharmacy and what is not prescribed.
- Webinars and recordings — Educational webinars, what they are not, and when anything is recorded.
- Accessibility statement — Accessibility target, alternative formats, phone visits and French-language services.
- Complaints and concerns — How to raise a concern with us and how to contact each provincial or territorial medical regulator.
- Clinical governance — Medical oversight, licensure checks, triage, quality review and physician independence.
Public-site notices
The current public information site has its own, narrower notices. They describe the site as it operates today, without patient services.