Accessibility
Care should be reachable.
By everyone who needs it.
We aim to make the platform usable for people with disabilities and to offer alternatives when something does not work for you.
Our target
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across the public site, patient portal and video visit experience. We test with keyboard navigation and screen readers and review new features before release. An independent accessibility audit is planned before launch. Some third-party components, such as video or payment tools, may not fully conform; we will document known gaps here.
Laws that inform our approach
- Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its standards for customer service and information and communications, for services provided in Ontario.
- Accessible Canada Act, which applies directly to federally regulated organizations; we use its principles as a reference.
- Human rights laws in each province and territory, which require accommodation of disability.
Counsel will confirm which obligations apply to the operating entity.
Ways to receive care
- Telephone visits are available where clinically appropriate, for people who cannot use video.
- Secure messaging can be used for some follow-up questions.
- You may bring a support person to a visit, with your consent.
- Interpreter and relay service arrangements: [to be confirmed].
Alternative formats
Policies, visit summaries and documents can be requested in an alternative format, such as large print, plain text or an accessible digital format, at [support@doctorsnote.ca]. We will work with you to provide a suitable format in a reasonable time.
French-language services
Services offered to people in Quebec must meet the Charter of the French Language, including requirements for French-language communications, contracts and websites. French-language service is a pending requirement and Quebec services will not open until it is in place. Services in other official-language contexts will be described as they are confirmed.
Feedback
Tell us about an accessibility barrier at [support@doctorsnote.ca] or by telephone at [accessibility telephone number]. We will acknowledge feedback within [X business days] and tell you what we will do. Feedback can be given in any format that works for you.