Terms of service
Clear terms.
No promised outcomes.
These draft terms would govern accounts and clinical services. They do not apply to the current information-only site, which has its own public-site terms.
1. Who we are
The platform is operated by [Operating entity legal name], [Business address]. Clinical services are provided by independently licensed physicians, who are responsible for their own clinical decisions.
2. Eligibility
- You must be 18 or older to create an account.
- A minor may only receive care under the policy for minors approved by the responsible physician, with a parent, guardian or other authorized person involved as required.
- You must be physically located in a province or territory where the assigned physician is authorized to practise at the time of each visit.
- You must agree to the informed consent to virtual care before your first visit.
3. Accurate information
You agree to give complete and truthful information about your identity, location, health and medications, and to tell us if it changes. Inaccurate information can lead to unsafe care. A physician may decline to provide a service if information appears to be inaccurate or cannot be verified.
4. Physician independence
Physicians use their own professional judgment. Booking or paying for a visit does not guarantee a prescription, a medical note, a completed form, a referral, a diagnosis or any outcome. A physician may decline a request, recommend in-person care, or end a visit when they consider it clinically or professionally appropriate.
5. Not for emergencies
The service is not for emergencies. Call 911 or go to the nearest emergency department. For a suicide crisis, call or text 9-8-8.
6. Your account
- Keep your sign-in details private and turn on any additional sign-in protection we offer.
- Do not share your account. Each person needs their own account and record.
- Tell us immediately at [support@doctorsnote.ca] if you believe your account has been accessed without permission.
7. Acceptable use
You agree not to:
- Impersonate another person or use someone else’s health card or identification.
- Request a false, misleading or backdated document, or alter any document issued to you.
- Seek medication for someone other than yourself, or for resale or misuse.
- Record visits without the physician’s agreement, or harass, threaten or abuse physicians or staff.
- Interfere with the platform’s security or operation, or access it by automated means.
We may suspend or close an account for a breach of these terms, subject to the physician’s professional obligations to arrange safe transfer or follow-up of care.
8. Fees
Fees are governed by the Fees, insured services and refunds policy. Insured services are never charged privately to eligible residents.
9. Documents issued to you
Medical documents state facts the physician can support. The recipient, such as an employer, school, insurer or government program, decides whether to accept them. Documents may carry a verification reference so a recipient can confirm authenticity with your permission.
10. Limitation of liability
[Limitation of liability clause to be drafted by counsel. It must not limit a physician’s professional responsibility for clinical care, and must respect consumer protection law in each jurisdiction, including Quebec’s Consumer Protection Act.]
11. Governing law
These terms are governed by the laws of [Province] and the federal laws of Canada that apply there. This does not remove any protection given to you by the consumer protection or health laws of the province or territory where you live or receive care.
12. Changes
We may update these terms. We will post the new version with its effective date and, for material changes, notify you before they take effect. Continued use after that date means you accept the updated terms.
13. Contact
[Operating entity legal name], [Business address]. Email: [support@doctorsnote.ca].